General

If you are unable to create an account or use the recording feature in Tarteel, the problem is with software that you have on your network interfering with your internet traffic. This software could be a VPN, child safety software, or something else. Please make sure that whatever software you are using that interferes with your internet traffic is not blocking our websites https://tarteel.io/ or https://tarteel.ai/

After taking this step you should be able to create an account and use all of Tarteel's features inshaAllah. If you are still experiencing issues, please contact us at [email protected]

United Kingdom

If you are residing in the UK and unable to create an account or use the recording feature in Tarteel, then the problem is the Child Safe software on your broadband provided by Virgin Media. Virgin Media's Child Safe software is incorrectly blocking Tarteel under the category of "Online Dating". We have registered complaints with Virgin Media and asked them to fix this issue, but in the meantime please take the following steps to work around it:

Visit https://tarteel.io/
When the page appears like the image below, click on "Let us know" as is highlighted in the image to report to Virgin Media that our website should not be blocked.

Virgin Media Block Screen

In your Web Safe settings, add tarteel.io to the domain whitelist.
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