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Questions about mobile application usage and features
Why is voice search/recitation feedback slow?
Check to make sure that you have a stable internet connection. Some internet providers and VPNs may also block ports that use our service. This will prevent you from performing any voice related activities. You can also try restarting the app and/or your phone. This usually fixes any issues that might be cause by other apps using the internet or the microphone. If the voice search is consistently not working for you even after restarting your app/phone, please submit a bug report in the app in
How does Tarteel track reading vs. engagement time?
Tarteel tracks two metrics when you recite the Quran: Recitation: This is out loud recitation and is tracked when you use the microphone to recite with Tarteel. Reading: This is usually 'silent' reading, or reading without the microphone. The "Total Quran Engagement Time" is the sum of both your recitation and reading times.
Is it permissible to draw/portray literary elements in the Quran using badges?
A few of our users have asked us this and we have reached out to scholars to obtain their opinion. All scholars agreed to avoid portraying literary elements and we will work towards removing these symbols in the coming updates. We leave this FAQ up to benefit others with the knowledge in case they come across this question inshaAllah. According to our Advisor, Shaykh Umer Khan: It is generally not a problem to portray normal everyday objects mentioned in the Qur'ān using badges (for example,
How can I use Tarteel for comparative studies?
In the Quran reader, you can hold on any verse and select "Tafsir" to pull up the commentary view. Scroll down to select the commentaries you'd like view. You can now see all the commentaries in one page and perform a comparative study of the Quran.
Help! the application is not working or keeps crashing.
If you encounter any errors, please contact us via the in-app "Provide Feedback" section found in the main menu or http://tarteel.ai/contact with the make and model of your device, the operating system (Android, iOS) and any further context and details you can about the issue.
Why doesn't Tarteel correct my tashkil and tajweed mistakes?
In order to detect mistakes, our AI needs to understand what you are reciting with near-perfect accuracy. Despite our AI already being the most advanced Quran AI in the world, it is not yet at a high enough level of accuracy to confidently report mistakes in tashkil and tajweed. As a result, we limit it to reporting only word-level mistakes such as missed, added, and incorrect words. Our team is constantly working on improving the accuracy of our AI so that eventually inshaAllah we can report ta
Why isn't my desired Mushaf format available?
The Mushaf format we currently provide in Tarteel is the classic 15 line Uthmani Mushaf. We do not support any of the IndoPak formats (eg. 13 line, 15 line, 16 line, etc.) or any other Uthmani format. Adding support for these other formats is a highly requested feature but we are unable to support them at this time due to technical limitations. If you are looking for the IndoPak font but don't need the pages to have the exact same layout as your physical Mushaf, you can change the page layout in
Why is Tarteel not following my recitation correctly or reporting mistakes I didn't make?
The technology powering Tarteel is a continuous work in progress. It is almost impossible for our AI to be accurate for everyone in the world 100% of the time. We are constantly working on improving our AI to deliver the best and most accurate experience possible for you. If you are noticing a specific mistake being reported very often despite you not making it, please send us a bug report at
with the ayah and word where you're experiencing the incorrect mistake. You can att
Can I change my username/email?
Currently we do not support changing your username and/or email. If this is important to you, please vote on the feature over at https://feedback.tarteel.ai/
I can't create an account or use the microphone
General If you are unable to create an account or use the recording feature in Tarteel, the problem is with software that you have on your network interfering with your internet traffic. This software could be a VPN, child safety software, or something else. Please make sure that whatever software you are using that interferes with your internet traffic is not blocking our websites https://tarteel.io/ or https://tarteel.ai/ After taking this step you should be able to create an account and u